Troubleshooting

If something went wrong don't hesitate to investigate the case and report it to suppo.nosp@m.rt@u.nosp@m.ltrad.nosp@m.efra.nosp@m.g.net.

To help us find out what's going on please attach UltraDefrag debugging output to your report.

To catch it directly use the Debug View program: its Capture Win32 feature suits well for the purpose.

To redirect the debugging output to a log file use the following commands for the console and boot time interfaces

set UD_DBGPRINT_LEVEL=DETAILED
set UD_LOG_FILE_PATH=%UD_INSTALL_DIR%\logs\udefrag.log

or simply adjust the GUI parameters dbgprint_level and log_file_path.

Note
If logging to the specified file fails the program tries to log into the %SystemDrive%\UltraDefrag_Logs folder.

For automatic defragmentation issues attach also the following file: {installation folder}\logs\task-launcher.log.

For graphical interface issues please attach also a screenshot.

To speed things up compress logs by 7-zip and save screenshots in png format before their submission.